May 18, 2020 - Update

During this pandemic, it is essential that we communicate in an efficient and timely manner with our families.  We want to update with you how we are doing.  We are into our 12th week and we are happy to share that we do not have any reported cases of COVID-19 on our campus.  We continue to #holdtheline to make sure this monster stays out of our building.  

With the recent decision by Governor Dewine and Dr. Acton to Responsible Restart Ohio, we must be honest, we have concerns. With the opening of businesses, restaurants, and overall lifting the Stay at Home Order, more and more people will have increased occasions to not socially distance themselves from each other.  This is a concern for us and our staff.  With the increased opportunities to be out in the community, this raises the likelihood of the transmission of COVID-19.  

We want you to know that we will continue to do everything in our power to ensure that we keep our residents, our staff, and their families safe from this virus. We need you to understand that while many businesses will resume “business as usual”, we will not.  

• We will continue to have limited visitation for our residents.  “Drive Up” going well – will continue
• We will continue to limit access to our campus as well.  Only necessary visits from providers will be permitted. 
• Staff will still be required to enter/exit the same door and complete the daily screening process and are required to wear masks while at work

We know this is a difficult time for everyone, but we need you to please understand our position.  We are trying to make sure that everyone stays safe and healthy. 
We also want you to know that if we were to have a confirmed case of COVID-19 or if we have three or more residents or staff present with new onset respiratory symptoms within a 72 hour period, we will communicate this to you.   We want you to be assured that we are being proactive.  

While we continue to pray that we will not have any cases, we are prepared if we do.  We have implemented a West View Healthy Living COVID-19 Response Team.  This responsive team has been trained on enhanced infection control precautions based on the guidance from the Centers for Disease Control and Prevention (CDC) and the Center for Medicare and Medicaid Services (CMS).

The means of communication will be very important too.  We have a COVID-19 Communications Team who has been working on a plan to keep you updated if the need arises.  Our team will communicate in the following ways to keep our families updated:

• First case – call primary contact for each resident.  If we are unable to contact this person, we will direct them to the designated West View Information Line.  
• Of course, this dedicated phone line 
• Written communication, WVHL Website and Facebook page

Again, thank you for trusting us to take care of your family.  We appreciate your confidence in us.  If you have any questions, please do not hesitate to contact us.

We are in this together!